Refund policy

 Return & Refund Policy
Effective October 22, 2026

By placing an order with Esses Motorsports, you agree to this policy.

Return Window
You have 30 days from the delivery date to request a return. Returns must be authorized before shipping. Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions. The item must be shipped within 10 days of RMA approval and arrive in the condition described below. Items sent without an RMA, or after the RMA expires, will be refused and are not eligible for a refund.

To request a return, email EssesMotorsports@gmail.com with your order number, the item, and the reason for the return.

Condition Requirements
To qualify for a refund, returned items must be:

  • New, unused, and never installed or test-fitted on a vehicle
  • Free of scratches, tool marks, fluid contact, or modification
  • Complete, with all hardware, components, and instructions
  • In the original manufacturer packaging, undamaged and unmarked. Do not write on or tape labels to the product box; ship it inside an outer shipping carton.

Returns are inspected on arrival. Items that fail inspection will be refused or returned to you at your expense, and no refund will be issued.

Fitment Responsibility
It’s your responsibility to confirm that a part fits your vehicle before purchase and installation. Fitment information is provided as a guide. If you’re unsure, contact us before ordering. Returns due to incorrect fitment selected by the customer are treated as standard returns.

Return Shipping & Fees

  • Non-defective returns are subject to a 15% restocking fee.
  • Return shipping is the customer’s responsibility unless the return results from our error or a defective/damaged item.
  • We may provide a prepaid return label as a convenience. If we do, the label cost will be deducted from your refund.
  • Original shipping charges are non-refundable. For orders that shipped free, the actual outbound shipping cost will be deducted from the refund.
  • Ship using a trackable method. We are not responsible for returns lost or damaged in transit.

Damaged, Defective, or Incorrect Items
Inspect your order on delivery. Report any shipping damage, defect, or incorrect item within 3 days of delivery with photos of the item, packaging, and shipping label. Keep all packaging until the claim is resolved. If we verify the issue, we’ll cover return shipping and either replace the item or refund it in full, including original shipping, with no restocking fee. Claims reported after 3 days may be handled through the manufacturer’s warranty instead.

Non-Returnable Items

  • Special-order, custom, or made-to-order parts
  • Electrical and electronic components, sensors, and tuning/software products once opened or installed
  • Motorsports safety equipment (helmets, harnesses, seats, restraints) once removed from original packaging
  • Fluids, chemicals, and hazardous materials
  • Clearance, open-box, or final-sale items
  • Gift cards

Refused or Unclaimed Shipments
Orders refused at delivery or returned as unclaimed will be refunded minus original shipping, return shipping, and the 15% restocking fee.

Cancellations
Orders can be cancelled at no charge before they ship. Once shipped, a cancellation is treated as a return under this policy.

Warranty
Products carry the manufacturer’s warranty only. Esses Motorsports is not responsible for installation or removal labor, towing, rental vehicles, or any incidental or consequential damages. Warranty claims may require evaluation by the manufacturer.

Refunds
Some returns are processed by the manufacturer or distributor warehouse; your RMA instructions will show the correct return address. Once the return is received and inspected (typically up to 7 business days), we’ll notify you whether it’s approved. Approved refunds go to the original payment method within 5 business days, minus any applicable fees above. Your bank may take an additional 5–10 business days to post the refund.

Questions & Disputes
If you have a problem with an order, contact us at EssesMotorsports@gmail.com before filing a dispute with your card issuer. Most issues can be resolved faster directly. We keep records of all order, shipping, and communication details.